Call Center Services
Fulfillment Works is proud to partner with Blue Acorn ICI’s Consumer Care division to offer our clients inbound call center services.
Call Center Features
- Call center is based in the United States (Connecticut)
- English & Spanish language support for phone and email
- 100+ CSRs on staff
- Phone, email, and live chat support available
- Comprehensive reporting on customer interactions and outcomes
- A la carte services and customized programs available
- Brand & product immersion training for CSRs to maximize one-call resolution rates
- Average call abandonment rates of <5%
- One-call resolutions for 98% of total volume
- At least 80% of calls are answered within 30 seconds
- Branded email responses within 24 hours
To learn more about our call center services, please contact us with your customer support needs.