Call Center Services

Fulfillment Works is proud to partner with Blue Acorn ICI’s Consumer Care division to offer our clients inbound call center services.

Call Center Features

  • Call center is based in the United States (Connecticut)
  • English & Spanish language support for phone and email
  • 100+ CSRs on staff
  • Phone, email, and live chat support available
  • Comprehensive reporting on customer interactions and outcomes
  • A la carte services and customized programs available
  • Brand & product immersion training for CSRs to maximize one-call resolution rates

Performance Metrics

  • Average call abandonment rates of <5%
  • One-call resolutions for 98% of total volume
  • At least 80% of calls are answered within 30 seconds
  • Branded email responses within 24 hours

To learn more about our call center services, please contact us with your customer support needs.