Tag Archive: customer service

Customer Follow Up, Part 1: Using Custom Email to Stay Connected

October 9, 2013  Published by

Relationships form the heart of the traditional business world. Customer engagement and follow-up contact is one of the keys to success in the online retail space. You may think that your product catalogs and newsletters do the job of following up with your customers, but remember: selling language isn’t always effective. Sometimes a personal touch, however small, is the most effective. [more] For this blog post, we’ll go over some ideas you can use in customized emails to touch base with customers who patronize your ecommerce store. Say Thank You – Sending a thank you email with specific information about…... View Article

How to Increase your Peak Season Performance

March 20, 2013  Published by

Depending on your industry, your ecommerce site can experience ups and downs throughout the year when the demand for your products increases and decreases. When interest in your site is at a peak, it’s time to take advantage of that demand and make as many sales as possible. By tweaking your sales and shipping process, you can boost your bottom line even more during these times.  [more] Experiment with these tips and see which works best for your business model: Outsourcing Fulfillment Services – a cost-effective way to handle extra volume during the holidays or other peak seasons is to…... View Article