What Shipping Features Shoppers Really WantDecember 23, 2014
For all the advancements the Internet has made over the years, is appears some ecommerce stores are lagging behind. According to a survey of 2,000 consumers and 60 retailers conducted by OrderDynamics and Opinion Matters, most online retailers are disconnected from the shipping feature consumers want and expect. [more] Some insights from the survey include:
- 54% of shoppers want a specific delivery date at checkout (only 15% of retailers provide it)
- 61% of retailers have next-day shipping options (but only 10% of consumers were willing to pay for them. It’s no wonder why free shipping can increase sales)
- 45% of consumers would rather skip shipping altogether and be shown a nearby store with the product in stock (only 11% of retailers have this feature)
Statistics like this beg the question: Do retailers have the complete picture of their logistics operations? At Fulfillment Works, our logistics management services use a suite of integrated systems that handle order management, inventory, returns management and supply chain needs along with customized reporting. Complete visibility is maintained through our online, real-time client access center so you know the status of your shipments 24/7. Contact us today to learn more about our turnkey logistics management services.