CASE STUDY 1:International Airline
E-Commerce Fulfillment Case Study:
International Airline Finds Turnkey E-Commerce Fulfillment Solution
Background: An international airline was in need of a more flexible and turnkey fulfillment and e-commerce solution that could serve as the liaison between their international sales teams and their corporate headquarters. The Client investigated the viability of outsourcing their sales and marketing e-commerce and fulfillment – an investigation that led directly to the selection of Fulfillment Works, whose warehouse management system offers a fully integrated e-commerce solution.
Issue: The Client was in need of one system that would be able to track not only their sales and marketing collateral, but they also needed visibility into the sales and marketing personnel who were ordering those materials. Since the Client’s sales and marketing teams are deployed globally, there were a number of controls that had to be written into the interface. These controls were needed to manage who was able to order and during what time period(s), limit the maximum quantity allowed on materials ordered by employees and/or region, and track orders by departments and international offices. Additionally, the Client required custom on-demand reports that would enable them to track orders down to the individual employee level.
Solution: Fulfillment Works created a real-time, web-based, e-commerce solution for the Client that allowed personnel from anywhere in the world to log in and place orders for the materials they needed. In addition, Fulfillment Works created a solution that enabled senior management to log in 24/7 and run on-demand reports with data including—order frequency, materials ordered, orders by department region or employee—as well as dozens of other data fields that could be pulled into the reporting queue.
Bottom Line: Today, this international airline offers a fully integrated site that allows for the ordering, shipping and tracking of their sales and marketing tools, all through one convenient, seamless interface. This has resulted in more accurate and timely ordering, better inventory management, and reduced costs.