With more than 15 years of experience providing customized fulfillment services, we’ve fielded our fair share of questions from clients. Below are some quick answers to our most frequently asked questions. Can’t find the answer you’re looking for? Please don’t hesitate to contact us.
Q: Do we get shipping discounts because of our volume?
A: Yes. In fact, Fulfillment Works offers the most aggressive pricing every day and we regularly, relentlessly negotiate with all our suppliers and pass the discounts on to you.
Q: Is our warehouse climate controlled?
A: Yes it is. Additionally, our warehouse is equipped to meet the specialized needs of href="/services/direct-to-consumer/nutritional-product-fulfillment/">nutritional supplement fulfillment.
Q: Does your inventory management include FIFO?
A: Yes it does – FIFO is automated in our system.
Q: Can you support real-time order transmission?
A: Yes, we can communicate via API/web services.
Q: Can we customize our packing slips?
A: Yes, the packing slip included in orders is branded for your company. During the account setup process, you can provide your logo and any custom verbiage you’d like on your packing slip.
Q: What shipping methods do you use?
A: We have aggressive and very competitive discounts with all carriers – UPS, Fedex, DHL, USPS and LTL. We pass those discounts onto our customers.
Q: Can you integrate easily with our shopping cart?
A: Yes, we have a number of plug-ins for the leading shopping carts that make integration simple and seamless. Our programmers work with client’s development team to ensure the most efficient integration.
Q: Are you FDA registered?
A: Yes we are. We can provide proof of FDA certification upon request.
Q: Do you provide branded packaging?
A: We have packaging partners who can provide customized and branded packaging for our clients.
Q: How will our account be managed?
A: Each account is provided with a dedicated account manager. This person serves as liaison between the client and the warehouse, and manages all day-to-day activity. Clients have direct, unlimited access to their account manager(s). We’re here for you!