Kitting Products for a Competitive Edge

As the retail space grows more competitive, so to does consumer savvy as they become better at comparison shopping and bargain hunting across multiple channels. If the products you sell are available elsewhere, the competition can be tough. However, you may be able to differentiate your business and attract customers by creatively kitting your products. More...

A New Revolution in Ecommerce: Groceries and Same-Day Delivery

A few months ago, Google launched beta testing for an ecommerce service called Google Shopping Express available in the San Francisco Bay area. During the test, selected users can shop online for products from local stores (all under the same interface) which are then delivered that same day. Rumor has it that Google may charge $60-70 for the service when it’s out of testing. More...

AmazonFresh and Grocery Fulfillment

If you thought the ultimate Internet retailer couldn’t get any bigger, think again. Amazon.com recently announced plans to expand its online grocery business. For the past five years, Seattle has been the testing ground for “AmazonFresh,” which delivers fresh produce and groceries to customers’ homes. Now, Amazon plans go beyond Seattle and in to as many as 20 other urban areas in 2014. More...

How to Make Your Service Better and Faster

It's common knowledge that being able to offer your customers faster, cheaper, and easier shipping is a good way to stand out from your competition. Let’s say you offer so-so shipping options and its working for you right now. But, if you suddenly find your products taking off and a flood of competitors nipping at your market share, what can you do? More...

Managing Backorders and Keeping Customers Happy

Just because your store has run out of product does not mean that your sales have to slow down. There are a few ways you can manage this kind of scenario. For example, you can pre-sell upcoming items (which is commonly done when adding new inventory selections). You can also sell products that aren’t in stock, or just oversell the inventory you have on-hand because more stock will be in your warehouse shortly. It sounds risky – selling products that you don’t actually have – but as long as you have all of your fulfillment services running smoothly, you can keep your sales steady and your customers happy. More...