Logistics management can be a challenge for many e-tailers, but reverse logistics can be even more complex. This was made even more apparent over the last holiday season when Forbes predicted as much as 10% of all holiday sales were returned. By investing in your reverse logistics system, you can minimize the cost of the return process and recoup lost profit from the returned product. Plus, customers love a smooth returns process, so your customer satisfaction can increase as well.  More...

In a previous blog post, we touched on subscription service offers and the differences between “discovery” and “convenience” subscriptions. In this post, we’ll go over some important points you should consider before and after launching a subscription service. More...

Subscription-based commerce pre-dates ecommerce by decades, but that doesn’t mean you can’t combine the two into a successful business. More and more websites are adding subscription order services for their customers. The model may benefit your ecommerce site, but you first need to decide which type of subscription model to use. More...

By now, you’ve probably heard about Amazon’s theoretical drone delivery system – Prime Air. Amazon is projecting that the delivery system will be ready sometime in 2015 – and they seem to be placing the onus of that projection on the FAA. While it’s true that the FAA will need to lay out some rules before commercial drones become widespread, they are not the only ones who have a lot of planning to do. Amazon’s idea of a drone delivery system still has a lot of kinks to work out, and they might need to collaborate with more than the FAA. More...

International shipping is a sort of “coming-of-age” moment for ecommerce businesses. While it is a noteworthy service, your company needs more than just size and sales to make international shipping a worthwhile offering. More...