The Benefits of a Customer-Friendly Returns Process

A tedious, red tape-covered returns process can scare off potential new customers, and turn into a nightmare for customers who have a return issue. Streamlining returns will do wonders for your reputation and build customer trust. If you can turn your returns process into something hassle-free for customers – you can use that as a selling point to increase your sales. Simplified returns show customers that you stand behind your products and that you’re willing to fix any issues that cause returns. More...

How to Keep Your Customers During a Disaster

Firestorm (a business continuity, risk mitigation and crisis management company) conducted a survey of 1,000 large companies, both manufacturers and service providers, on their disaster recovery plans. A third of respondents said they couldn’t identify who their critical suppliers were. Of the remaining two-thirds, half said they hadn’t viewed their suppliers’ business contingency plans. If a natural disaster paralyzes any points in your supply or distribution chain, how should you handle customers that are depending on you for their orders? Insurance can pay for the lost revenue, but it may be difficult to move on if customers took their business elsewhere. More...

Tips for Choosing Warehouse Devices That Will Last

Order picking technology is critical for maintaining productivity and organization in the warehouse. Problems with picking technology can cause delays, thereby increasing costs – so it’s important to equip your warehouse properly. If you plan to upgrade your picking system or devices in the near future, use these tips to select new technology that will last while also increasing the efficiency of your picking team. More...