Customer Portals Explained

A customer portal (aka a customer extranet) is a private, secure website that enables businesses to share files and information with customers. Whenever a user looks for answers to their questions from a customer service page, or through a customer service app on their phone they are using a “portal.” More...

Why & How to Prioritize Security Compliance

Keeping your ecommerce website up to date on the latest best practices in security compliance protects your business in many ways. Your data is safe, and so is your reputation with customers – who trust you with their personal and financial information. If you experience a breach because you didn’t have the proper security measures in place, you may face fines and legal penalties. As an example, Target Corp. settled claims over its 2013 holiday season data breach where they agreed to pay Visa issuers up to $67 million. There are multiple financial incentives for maintaining strong site security. More...

After Checkout: Reducing Chargeback Fraud

Chargeback fraud or “friendly fraud” occurs when consumers initiate unwarranted credit card chargebacks for items they knowingly purchased in an attempt to avoid paying for them. Chargeback fraud tends to increase around major sales and promotions – without wanting to miss out on a good deal, a consumer may overspend or purchase items they don’t need. Compelled by buyer’s remorse, they initiate a chargeback. More...