Incorporating Self-Service Support on Your Ecommerce Website

The sayings “The customer is always right” and “If you want it done right, do it yourself” come together to play an important role in the ecommerce space. Self-service support – where customers use FAQs, user forums, site content, or other means to solve a problem or answer a question without the assistance of customer service staff – is rapidly gaining popularity in the ecommerce industry. More...

Appeasing Mobile Shoppers

The experience of using a mobile device vs. a traditional PC is very different for the Internet consumer. Even though they have the same functionality (browsing the web), most ecommerce sites report very low mobile conversions. According to a recent Forrester Research survey report, only 13% surveyed said they used a smartphone or tablet to actually purchase a product. More...

Should your eCommerce Site Force Account Creation?

Forcing a new customer to create an account with your website before completing a purchase has its advantages and disadvantages. On the one hand, account creation is an extra step in the checkout process and a major source of cart abandonment. On the other hand, forcing account creation can give you a lot of insight into both the customer and your checkout process. More...

eCommerce Site Design Philosophy 101

Many ecommerce professionals – especially those just starting out or launching a new site – consider the “design” of their site as whatever makes it pretty or eye-catching. As such, the design is the last thing to be worked on before an ecommerce site launches. However, that line of thinking can cause hurdles in the success of the website. More...