Tall Order: The Challenges of Same-Day Shipping

When talking about the future of ecommerce, same-day or on-demand delivery is usually at the forefront of the discussion. And thanks to increasing logistical efficiency, technological advances, and efforts from major companies like Amazon and Google - same-day shipping may not be too far from becoming standard. Unfortunately, the fundamentals of same-day shipping are still incredibly challenging today. More...

Tips on Fulfilling Deliveries for Large Products

In an ecommerce sale, your interaction with a customer doesn’t end with the checkout. It ends after they satisfactorily accept their shipment. For ecommerce merchants who sell large and/or heavy products, the final leg of the product’s journey to the customer can be very costly – especially if the item is returned. Follow these pre-delivery tips to ensure customer delivery-satisfaction for large products. More...

Will Same-Day Delivery ever be Standard?

The main advantage that brick-and-mortar stores have over ecommerce is that the customer receives their purchase immediately – there’s no waiting on shipping. This may soon be a thing of the past. New ways of thinking about logistics, technological advances (i.e. drones), and efforts from startups (e.g. Instacart or Postmates) and major companies (e.g. Amazon) alike could someday soon normalize next-day or same-day delivery.  More...

What Shipping Features Shoppers Really Want

For all the advancements the Internet has made over the years, is appears some ecommerce stores are lagging behind. According to a survey of 2,000 consumers and 60 retailers conducted by OrderDynamics and Opinion Matters, most online retailers are disconnected from the shipping feature consumers want and expect. More...

Is a “Try-Before-You-Buy” Program Right for You?

More ecommerce retailers are launching try-before-you-buy programs that work like no-hassle, free of charge returns. When implemented correctly, try-before-you-buy programs have many benefits. They close the gap between ecommerce and brick-and-mortar retail by removing shipping costs and the risk that comes with buying an item sight unseen over the Internet. In other words, they make for a very attractive incentive to shop at your site. However, they are also a source of some extreme challenges in terms of logistics and fulfillment. Is your business able to address the challenges of such a program? In this post, we’ll look at some criteria you should meet before implementing a try-before-you-buy program. More...