Welcome to the Fulfillment Works Blog

At Fulfillment Works, our experience across multiple industries has allowed us to gain valuable insights into the needs of our customers. We pride ourselves on delivering proven solutions for both B2C and B2B clients. This blog allows us to share best practices in logistics and ecommerce. Read on to learn tips for ecommerce sites, fulfillment solutions, and even more about Fulfillment Works. Check back often, or subscribe to our feed for the latest articles.

How to Manage Your Business Reputation Online

From a consumer’s standpoint, one of the disadvantages of buying from an ecommerce site is that there is no physical feedback. They can’t check out the quality of the store, interact with sales personnel, or handle products. Therefore, consumers tend to rely heavily on reviews when deciding whether or not to place an order with an ecommerce site. In a survey from Dimensional Research, 86% of the people who reported reading online reviews claimed that negative reviews influenced buying decisions. Positive reviews influenced 90% of the buying decisions. More...

Easy Tips for Better Product Fulfillment

Customer service doesn’t end after a customer places an order on your site and logs off. Rather, it’s just beginning! Product fulfillment is more than just delivering packages – it’s a chance exceed a customer’s expectations and create (or increase) brand loyalty. Take it from us: there are lots of ways you can work with your fulfillment company to make sure your customers get even more excited when a package arrives at their doorstep. More...

Strategies to Make the Most of a Free Shipping Promotion

When consumers weigh their options between buying from a brick-and-mortar store or an ecommerce site, shipping costs are definitely the strongest disadvantage any ecommerce site has. Every ecommerce operation would offer free shipping if it didn’t have such an impact on the bottom line. That’s why when you decide to run a free shipping promotion, you need to make it count. Keep these tips in mind to help make your next free or flat rate shipping promotion more effective. More...