Welcome to the Fulfillment Works Blog

At Fulfillment Works, our experience across multiple industries has allowed us to gain valuable insights into the needs of our customers. We pride ourselves on delivering proven solutions for both B2C and B2B clients. This blog allows us to share best practices in logistics and ecommerce. Read on to learn tips for ecommerce sites, fulfillment solutions, and even more about Fulfillment Works. Check back often, or subscribe to our feed for the latest articles.

Knocking a Customer off the Fence: Encouraging Purchases and Return Customers

Ecommerce companies already use lots of resources to get users talking about their products and interacting with their website. Still, the most difficult part is getting customers through the checkout process without abandoning the transaction. Most of the time, customers abandon carts because they have second thoughts; they search elsewhere for more information on prices, performance, and similar products. More...

How to Keep Your Customers During a Disaster

Firestorm (a business continuity, risk mitigation and crisis management company) conducted a survey of 1,000 large companies, both manufacturers and service providers, on their disaster recovery plans. A third of respondents said they couldn’t identify who their critical suppliers were. Of the remaining two-thirds, half said they hadn’t viewed their suppliers’ business contingency plans. If a natural disaster paralyzes any points in your supply or distribution chain, how should you handle customers that are depending on you for their orders? Insurance can pay for the lost revenue, but it may be difficult to move on if customers took their business elsewhere. More...

4 Tips to Improve your Returns Process

As we’ve mentioned before, a simple and smooth returns process is an important factor in the success of ecommerce businesses. Not only is it a great way to emphasize your commitment to customer service, but it will also favorably increase brand perception and customer trust. By easily accepting returns, you’re showing customers that you stand behind your products and that you’re willing to fix any issues that cause returns. To those ends, here are some tips for improving your returns process. More...

Fighting Fraud in Ecommerce

Fraud is a consistent problem for ecommerce businesses. But, just as there are many different types of fraud, there are also different types of fraud prevention. Whether you decide to maintain an in-house antifraud solution, or contract one out, there are no black and white blanket processes you can apply as a catch-all for fraud. Instead, strive to adhere to these basic principles to help keep fraudsters off of your site. More...

Tips for Choosing Warehouse Devices That Will Last

Order picking technology is critical for maintaining productivity and organization in the warehouse. Problems with picking technology can cause delays, thereby increasing costs – so it’s important to equip your warehouse properly. If you plan to upgrade your picking system or devices in the near future, use these tips to select new technology that will last while also increasing the efficiency of your picking team. More...